Compatibility:

WebSite X5 Evo and Pro

Providing an effective browsing experience and timely support is now essential for any website, whether it's an e-commerce, a portfolio, or a business site. With SiteSpeak AI, you can configure and integrate an intelligent chatbot into your site that automatically answers visitors’ questions, is available 24/7, and is fully trained on your content.


Thanks to the dedicated SiteSpeak AI Object, integrating the service is incredibly easy: check the Preview page to see an example of what you can do and start offering automated support on your site right away, improving quality and saving valuable time.



Start now with SiteSpeak AI's Free plan. It includes everything you need to test the integration on your website. If later you want to access advanced features, you can upgrade to one of the paid plans using the coupon code WEBSITEX5 to get a 10% discount reserved for Incomedia customers.


In this guide we’ll cover:


What is SiteSpeak AI

SiteSpeak AI is a no-code platform that allows you to create AI-based chatbots, ready to be integrated into your website, apps, or channels like Slack, Telegram, and Discord. The chatbot can be trained on documents, web pages, databases, and other content to provide accurate, relevant, and always up-to-date responses.



Thanks to support for advanced language models such as GPT-3.5 and Claude, SiteSpeak AI is able to handle most user queries independently, reducing support tickets and improving operational efficiency. All of this comes with extensive graphic and language customization options to keep everything consistent with your brand.


Why integrate SiteSpeak AI into your WebSite X5 site

When a visitor lands on your site, they often have a specific question: they want to know more about a product, find out how to book a service, get technical support, or understand if you’re the right person to contact.

SiteSpeak AI helps you respond instantly, in an automated and personalized way, without having to constantly monitor your inbox or be available in live chat.


By integrating it into your WebSite X5 site, you can:

  • Offer 24/7 automated support

The chatbot stays active even when you’re offline, improving service and availability.

  • Customize the responses

It’s trained on your content – PDFs, pages, articles, product sheets – and delivers tailored answers.

  • Integrate everything in seconds

With the Optional Object, adding it to your site is immediate and code-free.

  • Increase visitor satisfaction

Visitors quickly find what they’re looking for, reducing the chance of drop-offs.

  • Analyze and improve

You can monitor conversations to refine your content and better understand your audience’s needs.


How to create a chatbot with SiteSpeak AI

SiteSpeak AI is a service that requires registration. To configure and integrate your chatbot, follow these steps:

  • Go to https://sitespeak.ai/ and click the Start for free button to create a new account.
  • Follow the registration process and enter all required information. Once you confirm your email, you’ll be ready to get started.
  • Now that you're logged in, you can begin configuring your chatbot. Just follow the 5-step process to provide all necessary information.
  • Using the dashboard provided by SiteSpeak AI, you can refine your chatbot at any time: for example, you can add new sources (websites, sitemaps, links, PDF files, CSV, text or audio files, etc.), customize its appearance, or define specific instructions for particular questions.
  • When your chatbot is ready, go to the Install Chatbot section. There you’ll find a Javascript code snippet: click on Copy Code to copy the code you’ll need to embed the chatbot into your website pages. 

 

How to insert the chatbot into your site

In WebSite X5, you can integrate the chatbot created with SiteSpeak AI using the SiteSpeak AI Optional Object. You can insert it:

  • on a specific page: in this case, site visitors will only see the chatbot on that selected page (e.g. the Home Page).
  • in the template’s Header or Footer: this way, the chatbot will appear on all pages of the site.


Here’s how to proceed:

  • If you want the chatbot on a specific page, go to Step 3 - Map, double-click on the page to open it, then insert the SiteSpeak AI Object into a cell of the layout grid.
  • If instead you want the chatbot to appear on every page, go to Step 2 - Template Content, position yourself in the Header or Footer section, and insert the SiteSpeak AI Object there.
#tip – It doesn’t matter which cell in the layout grid or which part of the Header/Footer you use: the chatbot will always appear as an overlay on the page.
  • In any case, after inserting it, double-click the SiteSpeak AI Object to open the settings window and paste (CTRL+V) the code you obtained into the designated field.
  • Save and click on Preview to check that the chatbot works and is visible on your site.


Alternatively, you can integrate the SiteSpeak AI code without using the Optional Object:

  • by pasting the code into Page Properties > Expert: this enables the chatbot on a specific page.
  • by pasting the code into Website Settings > Statistics and Code > Code: this enables the chatbot on all pages of the site.
#tip – In these cases, paste the code into the head section.


How to update the chatbot

If, for example, you want to add new sources or change the appearance or behavior of the chatbot you’ve created, you’re free to update it at any time. Just log into your SiteSpeak AI account and make any changes you need.

There’s nothing to change in WebSite X5. The chatbot displayed on your site is always up to date with your latest settings.


Tips for using SiteSpeak AI effectively

Once integrated into your site, SiteSpeak AI can be a powerful tool to improve communication with your visitors. Here are some suggestions to help you get even better results:

  • Customize the chatbot’s appearance

Adjust colors, icons, tone of voice, and the chatbot’s name to match the style of your website and brand.

  • Regularly update your sources

If you change the pages or documents your chatbot is trained on, don’t forget to update the sources in SiteSpeak AI to keep responses accurate and current.

  • Monitor conversations

Use the analytics tools to identify frequently asked questions and refine your content, text, or site features accordingly.

  • Combine the chatbot with other contact tools

The chatbot is great for quick answers, but always leave visitors the option to contact you via form or email for more complex requests.


Excited to use it on your website pages? Install the SiteSpeak AI Object now – it’s free.